Customer Reviews
First time visit and very impressed with the courtesy,the service and the cleanliness of the premises.My Service Advisor Mr.Simon Giragossian was very helpfully and professional! Marin Honda has of now a new Client!
Their service was great, and they made it an easy experience for me. I would definitely recommend them to a friend for their future service needs.
Clear explanation with friendly and accommodating service. Was well looked after. Uber service was fantastic and when we picked up the car, we were very impressed with the quality of the car driving it on the road.
My first visit was easy, inexpensive and clearly communicated. I appreciate the prompt and friendly service, and the call to Uber to get me home and back. Well done. Thank you.
Service at San Rafael Honda is always very good and they are highly competent. They are good listeners too. Never in 8 years had any complaints about any of the service advisors and their techs.
It has always been great, which is why I own a Honda. The service people are excellent and always give a clear idea of the work needed and what it will cost. I always appreciate the complimentary car wash. Chris was able to get my car fixed overnight and I picked it up the next day. I don't recall his last name but he was very pleasant to work with and kept me informed along the way.
Excellent service and I trust them because they do a great job every time. Knowledgeable staff who go above and beyond. I recommend this dealership.
Excellent service by Nick; explained my options, and was very thorough upon completion as to service my car over the next 6 months. Great communications
My recent purchase at Marin Honda was superb! Given the "chip shortage", the Dealership Manager, and Mike Atkinson took time and were able to find the exact SUV we were seeking. They were on it - meeting all our needs, timings, and financial requirements. Why go buy anywhere else in Marin with this team of experts and their EXCELLENT service behind you! Thank you again Marin Honda!
I have always found Marin Honda to do excellent work had a competitive rate. They are very good at communicating what needs to be done and what the cost will be. That is why I continue to take our Honda CRV to them for service on a regular basis
I’ve owned 11 cars in my lifetime and this is my favorite dealership ever for service! The service department is always prompt, honest and easy to work with. It probably dosent hurt that Honda makes good cars but I’m always happy when I leave Marin Honda. and my CRV is 11 years old so I’ve been there quite a few times.
Excellent service from start to finish - the agent was great, my car was ready on time and my issue was addressed. I would highly recommend them!
Fast and easy service! Very friendly staff, clean and comfortable waiting area. I will keep returning for all of my service needs in the future.
Excellent service from check-in to pick-up! Thank you!
Sara Rashdan was my service advisor. She is efficient & professional. Gave me a rental car since shuttle is not in service. Appreciated it very much
Easy to do business with. I got what I wanted. The sales and management staff knew what they were doing and were careful and thorough
The service was great! I really appreciate it that Joel look for discounts for the unexpected work. I also really appreciate it that Uber was called for me.
Yama and his team were awesome. All were very pleasant and helpful. It was the best car buying experience I have ever had!! Kudos kudos 5 star plus rating. Great job and experience. Fran Donlan
Very helpful to explain what problem in my car. I’m also very appreciate kind of taking care of my car for the last 10 years.
Had a good experience here. People were friendly and professional. No pressure. Price was fair considering shortage of cars and chips. Price better than El cerrito Honda and Berkeley Honda. happy with the car
Marin Honda made buying my new car a truly wonderful experience. The entire team was Very Friendly, Professional, Accommodating, and Very Knowledgeable. Again a wonderful experience.
Everything was great except the way loam was funded, I was supposed to be the co-signer and they put me as primary. Not happy about this I even reiterated it many times to the dealership.
Only place I would have my car serviced. I know all the specialists and after 14 years I feel like part of the family. I leave with peace of mind that everything my car needed was done correctly. Unfortunately, I am moving to Bradenton, Florida. I hope the Service Department at the Bradenton location will be as great as Marin Honda. It was hard to say farewell yesterday to everyone.
Excellent customer service! Great communication and description on the work that was performed on the car. Highly recommend Marin Honda Service dealership for car needs.
Staff is always courteous and informative. Instructions for after hours drop off were simple and convenient. Love the new on-line advance payment feature and the email receipt.
I’ve never gone anywhere else and the car has been running great since we bought it 8 or 9 years ago. I trust them.
Marin Honda Team went above and beyond to sell us a perfect pre-owned Honda. They also coordinated transporting the vehicle to our daughter in St. Paul, Minnesota to another Penske dealership to pick up. The staff at Motorworks Mini in Golden Valley Minnesota.
Hi, Nick and David R. Service manager. Charging for something that was not quoted and had been asked about. Catalytic converter stolen. 5 month wait and no response. Then wanted to charge for storage when wanted car back. Senior citizens and screened st by David. Thank you 🙏
The reason I own a Honda is because the service at Marin Honda is so great! Victor Reyes was terrific in handling my situation. I have a 2002 Honda Civic that I love. It has low mileage and is in very good shape. In some cases, they no longer make parts for it. Victor went out of his way to find parts from used car dealers that would work. He kept me informed all along the way and handled everything with my insurance company. I feel so safe and familiar with this car that I don't want a new one. 3 ...
The service was great. I was issued a credit from a coupon I didn’t even know about. The work was finished on time & I even got a complimentary car wash. my whole experience was excellent.
We walked in just looking and drove out with a lovely new CRV hybrid. The guys were very casual, friendly and knowledgable and of course when the amazing Honda special offer was mentioned, we couldn’t pass up the opportunity.Team Ahmadi rocks-they followed up with us several times to be sure all was well and if we needed any additional information
The customer service is always excellent. Our service advisor was exemplary and made sure everything was done to our satisfaction. Victor Reyes is terrific. Thank you. We appreciate that your service advisors have been with your department for many years. That stability says that Marin Honda must be a great place to work.
I felt like I was in the best hands Needed brakes and fluids changed It’s all done and I feel safe and in good shape for a long time. No high pressure Excellent service
Marin Honda is the best. Travel from San Francisco to Marin due to there fabulous service. Nick the service advisor and Jose the seasoned mechanic are amazing.
Best Service Ever!! -- Yama -Geronimo - Wonderful!! Incredible service - Wonderful people - INCREDIBLE People to work with -- Thank You - We are Very Happy!! What More Can you Say- Every one should go to Honda Marin
Perfect, Charles was informative when I asked Dôme important questions. All good very happy. They informed me all I needed to know. Again.. very happy
Worked with Matt Pence via email, and was able to get a purchase price that my wife and I were happy about. The whole new car buying process was efficient, convenient, and the price offered was very competitive with other bay area dealers.
I have always experienced excellent service at this dealership. People always very nice and complete the job within the specified time. I trust Marin Honda to take good care of my car.
The sales and service at this dealership is professional, efficient, friendly and incredibly accommodating. Charles Davis took care of all the issues I had this time.
Have had my 2009 Honda Accord 4DR LX-P serviced at Marin Honda since I purchased it in 2009. Have always been pleased with service - Steve Ong has always been extremely helpful whenever I bring my vehicle in for service.
Made appointment online. Great service for the very first oil change. Did not purchase my car at Marin Honda but will always return there for service.
Easy to make an appointment. Friendliness, Any questions I had were answered. Got text message to pick up my car, quick and easy check out. Great service.
My tire pressure light came on and I came I. To find out the reason. Turns out a screw was lodged in my tire. They took me right away, Victor was EXTREMELY CORDIAL, helpful and prompt.
Nick Johnston, Service Advisor, is first- rate! Very service oriented, efficient, with helpful suggestions. The telephone receptionist who assisted in making my appointment for service was also very helpful.
Good service, nice music while you wait in the lobby. Employees are very friendly Service are great definitely I recommend. Prices are reasonable. Happy to take my car to Honada Service
Victor Reyes gets a 10/10 for great customer service. He explained everything that was going to be done the day I came in for service and took the time to list what I needed for my next visit. He made sure all my questions were answered. The gentleman that greeted me when I parked my car was very welcoming as well.
Service was prompt and advisor was helpful and polite. Your customer service is one of few things that continues to be efficient during pandemic. Thank you.
Well run. Well managed. Knowledgeable staff. Courteous staff (Chris should be the poster boy for courteous service). Car ready when promised (or early). I will continue going there and encourage others to do the same.
Christopher provided excellent costumer service and explained everything really well. He kept me up to date on the progress being made with my car. He was very courteous. The 100 thousand mile service seemed expensive, but might be standard as I didn’t shop it around. Overall, I had a very good experience and will return.
Victor was amazing with informing me about what was done on my vehicle and preparing me for future repairs and maintenance. The work was done timely and accurately by the technician.
He was very polite and has got good knowledge of my vehicle explained all the issues and helped me in going for the repairs also
The associate was professional and courteous and explained everything to my satisfaction. I have both my Honda Pilots serviced here from the beginning. I'm very happy and hope to see the customer shuttle come back after the pandemic.
Great Service, friendly staff. Amazing salesman, please ask for Yama. He will take great care of you. We have been long time Honda customers, but the experience we got from Marin Honda is the Best!
Always ready to service my vehicle, Great customer service and the quality of the work on my Honda is alway the best, thank you service department!
Excellent service. I have worked with all advisors. This time I worked with Steven Ong, who is honest, up-front and very kind. I fully trust my car here and wouldn’t hesitate to recommend them to anyone.
Steve Ong is the best! I make a point of working with him when my Honda needs servicing. He's knowledgeable, professional and personable, and he explains things in a clear, straightforward manner - no fluff. He makes sound recommendations and I feel that he is really looking out for my best interests. Marin Honda is lucky to have him as their employee.
Victor Reyes listened to my issue. He researched the problem. The work was completed in a day. The service department kept me informed and treated me fairly. My car received a courtesy wash at the end. I was hoping a part that needed to be replaced was still under warranty, but of course not.
The guy help my Is very helpful,he did good job he’s name is nick, very professional , and they take the right time for the job my car needs
Just a little slow from finished w car as I can see it from waiting room to finally be called to paying the bill. 40 minutes.
Great customer service Fast and friendly Honest recommendations and information Had to wait in lounge for service (no shuttle or rental) and place was clean and followed Covid-19 safety requirements
Victor Reyes is the reason I get service at Marin Honda. He is professional. Knowledgeable and very caring. In these days of hustle and bustle, Victor is calm, listens to me and has a solution. I DONT KNOW SEAN WEAVER!
It was a great experience. Naoki Takahashi was professional and informative. I enjoyed working with Naoki. He provided clear instructions on the features of the car.
Light on for service on oil, A 1,2,3 service. Sara Rashdan is an exceptional employee -prompt, communicative and delivers what she has promised.
In the past my experience at this dealership hasn’t been the greatest but the assistance of Charles Davis changed my view. He was very patient and understanding and explained all that happened and needed to be done to my car.
Great customer service by Steven. Very efficient and respectful polite and very detailed indeed. Love his recommendations about whatever else that needed attending to. Cheers
Excellent service, polite and fairly priced. Car was done when stated. Washed car. Discussed next service options since it was a large cost. Covid friendly.
I have had 2 Hondas in the last 34 years, both new. I will not take my car to anyone else to have it worked on. Honda has the trained mechanics, the tools and the parts. The records on the car are on the computer. Any recalls or warranties are handled any time I am there. The staff and especially Nick, is always pleasant and knowledgeable. Francisco always remembers me...but I do have a personalized license plate. I really appreciated my car being washed during this smokey, ashy time. The shuttle has been cancelled because of the Pandemic. I really value ...
I usually dread having to bring my car in for service. Sara Rashdan made it a pleasant, efficient experience and answered all of my questions clearly!
Service department of Marin Honda , you guys do great jobs, I have never disappointed, We ok bring my Honda Accord to service Always, thanks for the good work you do,
As always, I have received excellent service from Marin Honda. Sara Rashdan was very helpful working within my timeframe and kept me updated immediately. She is simply the BEST!!!
I like the person in the front desks, he really help me, not matter what he’s don’t understand very well my language! He’s nice.
Above and beyond. My car was cleaner than when I dropped it off and the price was very good! While I was waiting, someone said they come from 20 miles away to service their Honda here.
I bought my first Honda, from Marin Honda, in 1998. In 99, I bought a Civic for my daughter. Then replaced my 98 Accord in 2006, and replaced that one in 2014. There’s a reason I have gone back, and back, and back to them. And I’ve always had my cars serviced by them too. Only regrets is Honda no longer has the right side camera. And Jen Bucko no longer works there.
Naohi and Gustav were very helpful and they both were fun. Any question what I had during the sales process, they were knowledable. The building was nice and clean. Everybody were wearing face mask. I can not rate Sean Waver because I never met with him.
Outstanding and very professional. Timely and made whole experience worth waiting for the service to be completed. Would come in again for service. Good price
Car wash area needs improvement! Car roof not even touched and spots remained on rest of car. Otherwise service was very good and more than acceptable.
Quick, courteous and professional. No problems with the warranty repair, they even washed my car. Tuesday drop off, Thursday pickup! You can’t get much better than that
I waited for my car and the waiting room felt safe and clean. The work was done quickly and everyone was extremely helpful and friendly.
Sara in service was outstanding. Sara definetely knows about cars. Had my battery replaced. Job was done promptly and they washed my car. Will definetely go back.
The place is always clean and the advisors are always great and friendly. I will use this Honda dealership for all my needs Nick is friendly and easy to talk to.
I know that some people won’t go to dealers to get their car serviced but I have been going to Marin Honda for years now and I’m never disappointed. The prices are comparable the service is excellent and during the coronavirus pandemic they’ve taken lots of steps to make sure everybody feels safe.
My service consultant, Victor, and his team were excellent! Very helpful and got the service work and my complimentary car wash done quickly and in a way that felt safe in this crazy time with coronavirus concerns
We have been faithful Honda owners and the Marin Honda Service Department has been just as reliable and trustworthy to us and our vehicles. Thanks you!
Easy, friendly service transaction, as usual. Nick handled my arrival, let me know what needed to be done, was knowledgeable, made recommendations, answered my questions. I also appreciated cautious care under COVID situation.
They took good care of me and were upfront about everything including options to handle my situation. I was pleased and will come back. Thank you.
I've been servicing my Civic at Marin Honda ever since I bought the car from there back in 2016. In the 3+ years I've owned this car, I've had nothing but excellent service from this dealership. My recent service was for a routine checkup after completing a long drive back to San Francisco from Vancouver, Canada with a fully loaded car. Donna Westlake was the representative I dealt with at the service desk and she was both very professional and extremely pleasant to deal with. She was thorough in explaining how the servicing of a major brake component would ...
I always bring my Honda to Marin Honda for servicing because they have good mechanics. They spend the time to source the problem and fix it the right way. Also the service waiting area is pleasant.
Experience was excellent. Service Rep, Nick, explained what needed to be done. I have been a customer for 25 years. Honda faithful. Thank you all
Was not the best experience for me at all. I am not happy. As. Very long time customer, I wanted to see better service not the opposite.
They were efficient and helpful. I would recommend the service to anyone who wants it. Marin Honda is close to a great hiking path along the shoreline that if my service is only 2 hrs, at least I can get a walk in. Thanks so much!
Prompt service during Covid times. Please to have future service here. Nothing else to add but app requires more words before it will accept comments.
It was wonderful I believe the young woman that help me was Sarah. She’s was wonderful and new so much about what needs to be done with my car. Thank you Carla P.s five stars
Nick was terrific. Polite. Explained everything n showed me n explained things in my dashboard. If i had a question he explained to me. I
Frustrating!!!! Picked up car - had service - needed to tell people 3 times NOT to wash inside or outside of my car. Bought all brand new tires and asked the woman when I picked it up how many miles were the tires good for (50K, 60K, etc) only to have her respond “tires are not rated like that”! Since when???? She just kept being rude. Also the maintenance reset in my car was NOT reset so it stills says I need the $1,400 worth of service I just had done! I have been dealing with this dealership for many many many ...
Very pleased with my car service at Honda on Shoreline, San Rafael. Donna Westlake was professional, kind and very efficient. Thank you Donna. Love my Honda.
I recently purchased a used vehicle from these guys and while I am happy with the car more or less (a vehicle which I knew far more about than anyone there apparently), the service, specifically from the finance manager and the GM were especially poor. I went in with a preapproval letter from my personal bank and provided it to both my initial sales person and subsequently the finance manager Ben. We discussed it and why I wasnt going with their internal option and was told that I needed to fill out some paperwork for an "either/or" ...
This was by far the worst experience I've ever had at a car dealership. After already test driving a Jeep, and knowing that I either wanted a wrangler or a type r, I came here to drive a civic (not necessarily the type r) so that I could make my final decision. I came to the dealership with cash in my pocket ready to purchase a new car, but was not taken seriously by any means. When I asked to take a car on a test drive I was told that I would not be able to do that ...
After talking to two people (had to call twice in hopes that someone more helpful would answer)... that told me they wouldn’t do an oil change without handling the recall... and that they couldn’t schedule my oil change because a recall was needed that would take a full day. And then being told that the didn’t have an option for me to rent a car... (since the service would take over a day). (I have rented a car in the past with the help of Marin Honda and i thought this was incorrect). Someone finally made me ...
Nick was very friendly and efficient. A technician called me to tell me they had found 2 nails in my tires and wanted to let me know in order to add that to my service. It was discovered because my tire pressure was a bit low. They could have just put more air in the tires and left it at that, but looking further revealed the nails. I was impressed that the service checklist was thoroughly gone through - I depend on this and appreciate it.
The service was good. And the Nick was very friendly. The service was very fast and the shuttle pick me up at a timely manner.
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